Bali Backpacker's Guidelines

VISA EXTENSION

BALI VISA EXTENSION

– All Details to Know About Visa Extension in Bali –

There are several immigration office spread in Bali island:

1. IMMIGRATION OFFICE (Kantor Imigrasi Kelas 1 Renon, Denpasar)

2. IMMIGRATION OFFICE (Kantor Imigrasi Kelas 1 Khusus, Jimbaran, Badung)

3. IMMIGRATION OFFICE (Kantor Imigrasi Kelas 2 Singaraja, Buleleng)

4. IMMIGRATION OFFICE (Kantor Imigrasi Ngurah Rai Airport)

*) Since February 2016 Immigration office at Ngurah Rai airport closed and moved to Jimbaran office.

**) Better you choose the immigration office nearby of your hotel or stay. Otherwise, they will turn you away.

WHAT AREA COVERED BY BALI IMMIGRATION OFFICE?

1. DENPASAR IMMIGRATION OFFICE:

COVERAGE AREA:

  • Denpasar City
  • Bangli regency
  • Tabanan regency
  • Klungkung regency
  • Gianyar regency
  • Badung regency:
    – Mengwi subdistrict
    – Abiansemal subdistrict
    – Petang subdistrict

*) Make sure your stay or hotel located in those area. Otherwise, they will turn you away and ask you to visit other Immigration office that covered your stay.

IMMIGRATION OFFICE IN DENPASAR

bali-backpacker_visa_extension_immigration_office_denpasar_1

2. JIMBARAN IMMIGRATION OFFICE:

COVERAGE AREA:

  • North Kuta
  • Kuta
  • South Kuta

IMMIGRATION OFFICE IN JIMBARAN

bali-backpacker_visa_extension_immigration_office_jimbaran_1

3. IMMIGRATION OFFICE IN SINGARAJA

COVERAGE AREA:

  • Buleleng regency
  • Karangasem regency
  • Jembrana regency

WHAT TIME BALI IMMIGRATION OFFICE OPERATE?

1. DENPASAR IMMIGRATION OFFICE:

OPENING HOURS:
Monday – Thursday (8.00 AM – 4.00 PM)
Friday (9.00 AM – 4.00 PM)

BREAK TIME:
Monday – Thursday (12.00 PM – 1.00 PM)
Friday (11.30 AM – 1.00 PM)

APPLICATION SUBMISSION:
Monday – Thursday (8.00 AM – 2.00 PM)
Friday (9.00 AM – 2.00 PM)

PHOTO & INTERVIEW:
Monday – Thursday (8.00 AM – 4.00 PM)
Friday (9.00 AM – 4.30 PM)

DOCUMENTS RETRIEVAL:
Monday – Friday (1.00 PM – 3.00 PM)

*) Saturday & Sunday are closed.

**) Make sure you don’t visit on Indonesian holiday.

DENPASAR IMMIGRATION OFFICE WORKING HOUR

2. JIMBARAN IMMIGRATION OFFICE:

OPENING HOURS:
Monday – Friday (8.00 AM – 3.00 PM)

BREAK TIME:
Monday – Thursday (12.00 PM – 1.00 PM)
Friday (11.30 AM – 1.00 PM)

APPLICATION SUBMISSION:
Monday – Friday (8.00 AM – 12.00 PM)

PHOTO & INTERVIEW:
Monday – Friday (8.00 AM – 11.00 AM)

DOCUMENTS RETRIEVAL/PICK UP PASSPORT:
Monday – Friday (2.00 PM – 3.00 PM)

*) Saturday & Sunday: Closed.

**) Make sure that your visit is not on Indonesian holiday.

JIMBARAN IMMIGRATION OFFICE WORKING HOUR

UPDATE OPENING HOUR:

UPDATE INFORMATION:

*) Due to Indonesian public holiday, all the Immigration office in Indonesia will be closed on June 1st-9th, 2019.

WHERE ARE BALI IMMIGRATION OFFICE LOCATED?

1. IMMIGRATION OFFICE IN DENPASAR

Kantor Imigrasi Kelas 1, Renon, Denpasar:
Jalan D.I Pandjaitan No.3, Dangin Puri Kelod, Denpasar Timur, Bali 80235.

IMMIGRATION OFFICE IN DENPASAR

bali-backpacker_visa_extension_immigration_office_denpasar_2

*) All the public services located in the north side building.

MAP OF DENPASAR IMMIGRATION OFFICE:

HOW TO GET TO DENPASAR IMMIGRATION OFFICE?

PUBLIC TRANSPORT
There is cheap public transport to get there. Trans SARBAGITA bus. Ticket only IDR 3,500. First, you must go to halte/bus stop of Trans SARBAGITA. Then, you must reach to Sudirman halte/bus stop, and then take a walk to the office. Ask to the operator if you still confused. Operator will glad to give information. 🙂

From DENPASAR :
please to reach Ngurah Rai Stadium – Then, find Trans SARBAGITA Bus Shelter/Halte,
or reach ‘Kamboja’ or ‘Surapati’ Trans SARBAGITA Bus Shelter/Halte.
Then, take Trans  SARBAGITA Bus Corridor 1 – Stop in Sudirman 2 halte/bus stop.
Then, take a walk to the Immigration office.

From UBUD :
Please take Micro/Mini Bus at Ubud – Stop at Batubulan Micro/Mini bus station.
please take Trans  SARBAGITA Bus Corridor 2 – Stop in the ‘Matahari Terbit 1’ Shelter/Halte.
Then, take a taxi scooter (Go-jek or Grab bike) to the Immigration office.

  • Fee: IDR 20K + IDR 3,500 + IDR ?K.
  • Trans Sarbagita Timetable: 8 AM, 10 AM, 12 PM, 2 PM, 4 PM and 6 PM.

From KUTA :
please to reach Kuta Central Parking – Then, find Trans SARBAGITA Bus Shelter/Halte.
please take Trans  SARBAGITA Bus Corridor 2 – Stop in the Pesanggaran Shelter/Halte.
Then, take Trans  SARBAGITA Bus Corridor 1 – Stop in Sudirman.
Then,  take a walk to the Immigration office.

  • Fee: IDR 3,500 + IDR3,500.
  • Timetable: No.

From Ngurah Rai Airport :
please take Trans  SARBAGITA Bus Corridor 2 – Stop in the Pesanggaran Shelter/Halte.
Then, take Trans  SARBAGITA Bus Corridor 1 – Stop in Sudirman.
Then,  take a walk to the Immigration office.

  • Fee: IDR 3,500 + IDR3,500.
  • Trans Sarbagita Timetable: 10.45 AM, 12.45 PM, 2.45 PM, 4.45 PM, 6.45 PM and 8.45 PM.

*) There is no direct public transport to get there. If you use public transport, you will waste your time because the feeder bus not really sure when it will arrive.

**) For backpacker i recommend you to rent a scooter to reach this office and use google map as your navigator. Otherwise, you can use online scooter taxi such as Go-jek or Grab bike. Their price is make sense.

IMMIGRATION OFFICE IN DENPASAR

bali-backpacker_visa_extension_immigration_office_denpasar_3

bali-backpacker_visa_extension_immigration_office_denpasar_4

*) Today foreigner services building in Denpasar Immigration office is under renovation. So, it moved to second floor.

TEMPORARY FOREIGNER SERVICES BUILDING

2. IMMIGRATION OFFICE IN JIMBARAN

Kantor Imigrasi Kelas 1 Khusus, Jimbaran
Jalan Perum Taman Jimbaran Asri No.1, Jimbaran, Kuta Selatan, Jimbaran, Kuta Selatan, Kabupaten Badung, Bali 80361.

IMMIGRATION OFFICE IN JIMBARAN

MAP OF JIMBARAN IMMIGRATION OFFICE:

HOW TO GET TO JIMBARAN IMMIGRATION OFFICE?

PUBLIC TRANSPORT
There is cheap public transport to get there. Trans SARBAGITA Bus. Ticket only IDR 3,500. First, you must go to halte/bus stop of Trans SARBAGITA. Then, you must reach to Sudirman halte/bus stop, and then take a walk to the office. Ask to the operator if you still confused. Operator will glad to give information. 🙂

From DENPASAR :
Please to reach Ngurah Rai Stadium – Then, find Trans SARBAGITA Bus Shelter/Halte,
or reach ‘Kamboja’ or ‘Surapati’ or ‘Sudirman’ Trans SARBAGITA Bus Shelter/Halte.
Then, take Trans SARBAGITA Bus Corridor 1 – Stop in Jimbaran 1 halte/bus stop.
Then, take Trans SARBAGITA Bus Corridor 2 – Stop in the Taman Griya 1 Shelter/Halte.
Then, take a walk or take a taxi scooter (Go-jek or Grab bike) to the Immigration office.

From UBUD :
Please take a Micro/Mini Bus at Ubud – Stop at Batubulan Micro/Mini bus station.
Then please take a Trans SARBAGITA Bus Corridor 2 – Stop in the ‘Taman Griya 1’ Shelter/Halte.
Then, take a walk or take a taxi scooter (Go-jek or Grab bike) to the Immigration office.

  • Fee: IDR 20K + IDR 3,500 + IDR ?K.
  • Trans Sarbagita Timetable: 8 AM, 10 AM, 12 PM, 2 PM, 4 PM and 6 PM.

From KUTA :
Please to reach Kuta Central Parking – Then, find Trans SARBAGITA Bus Shelter/Halte.
please take Trans SARBAGITA Bus Corridor 2 – Stop in the Taman Griya 1 Shelter/Halte.
Then,  take a walk or take a taxi scooter (Go-jek or Grab bike) to the Immigration office.

  • Fee: IDR 3,500.
  • Timetable: No.

From Ngurah Rai Airport :
Please to reach Ngurah Rai International Domestic Gate first – find Trans SARBAGITA Bus Shelter/Halte.
Please take Trans SARBAGITA Bus Corridor 2 – Stop in the Taman Griya 1 Shelter/Halte.
Then,  take a walk or take a taxi scooter (Go-jek or Grab bike) to the Immigration office.

  • Fee: IDR 3,500.
  • Timetable: 9:15 AM, 11:15 AM, 1:15 PM, 3:15 PM, 5:15 PM and 7:15 PM.

*) There is no direct public transport to get there. If you use public transport, you will waste your time because the feeder bus not really sure when it will arrive.

**) For backpacker i recommend you to rent a scooter to reach this office and use google map as your navigator. Otherwise, you can use online scooter taxi such as Go-jek or Grab bike. Their price is make sense.

IMMIGRATION OFFICE IN JIMBARAN

bali-backpacker_visa_extension_immigration_office_jimbaran_2

*) You can take the cold mineral water. It’s free.

3. IMMIGRATION OFFICE IN SINGARAJA

Kantor Imigrasi Kelas 2 Singaraja, Buleleng:
Jalan Seririt, Desa Pemaron, Singaraja, Pemaron, Kec. Buleleng, Kabupaten Buleleng, Bali 81119, Indonesia

MAP OF SINGARAJA IMMIGRATION OFFICE:

HOW TO GET TO SINGARAJA IMMIGRATION OFFICE?

PUBLIC TRANSPORT
There is cheap public transport to get there. Trans SARBAGITA bus. Ticket only IDR 3,500. First, you must go to halte/bus stop of Trans SARBAGITA. Then, you must reach to Sudirman halte/bus stop, and then take a walk to the office. Ask to the operator if you still confused. Operator will glad to give information. 🙂

From DENPASAR :
please to reach Ubung bus station – Then, find minibus from Denpasar to Singaraja,
Stop in Singaraja bus station – Then, take a taxi scooter (Go-jek or Grab bike) to the Immigration office.

From UBUD :
please to reach ? Bus Station – Then, find ? Bus Shelter/Halte,
please take ? – Stop in the ? Shelter/Halte.
Then, take a walk or take a taxi scooter (Go-jek or Grab bike) to the Immigration office.

From KUTA :
please to reach Kuta Central Parking – Then, find minibus to Ubung bus station.
please take minibus from Denpasar to Singaraja – Stop in Singaraja bus station.
Then, take a taxi scooter (Go-jek or Grab bike) to the Immigration office.

From Ngurah Rai Airport :
please find minibus to Ubung bus station – Stop in the Ubung bus station.
please take minibus from Denpasar to Singaraja – Stop in Singaraja bus station.
Then, take a taxi scooter (Go-jek or Grab bike) to the Immigration office.

*) There is no direct public transport to get there. If you use public transport, you will waste your time because the feeder bus not really sure when it will arrive.

**) For backpacker i recommend you to rent a scooter to reach this office and use google map as your navigator. Otherwise, you can use online scooter taxi such as Go-jek or Grab bike. Their price is make sense.

WHAT IS THE REQUIREMENT TO EXTEND VISA?

BRING ALL DOCUMENTS:

  • Passport.
  • Copy of Passport.
  • Copy of Indonesian Visa (Make sure stamp date is visible)
  • Exit ticket (Flight ticket).
  • Copy of Exit ticket.
  • Application for visa extension form (Officer will give the form with the pink folder to you).
  • IDR 355.000 (about USD $26) as fee for extension.
  • Your sponsor (local people) for extent Visa.

*) Visa on Arrival (VOA) no need a ‘sponsor’.

THE REQUIREMENT

VISA EXTENSION FORM (PINK FOLDER)

*) The officer will give you the visa extension form with the pink folder.

HOW MUCH THE VISA EXTENSION FEE IN BALI?

VISA EXTENSION FEE:
IDR 355K (Visa On Arrival)
IDR 355K (Social Cultural Visa)

UPDATE VISA EXTENSION FEE:
IDR 500K (Visa On Arrival)
IDR 500K (Social Cultural Visa)

*) Update Visa extension fee: Since May 3rd, 2019 the Visa on Arrival (VOA) extension fee and Social Cultural Visa extension fee lifted up to IDR 500K or about USD 35.

BALI VISA EXTENSION FEE 2019

HOW IS THE PROCEDURE TO EXTEND BALI VISA?

FLOW PROCESS:

1. DENPASAR IMMIGRATION OFFICE:

1st VISIT:

1. Arrive with all documents on 8.00 AM.
2. Take the queue number to wait in the queuing.
3. Wait for your number to be called.
4. Your number called, meet the officer at Counter 1 or 2.
5. Take visa extension form (pink folder) from the officer at Counter.
6. Fill the form by black ink pen in a special desk and put inside all documents.
7. Give back the form and all document to the officer at the same Counter desk.
8. Officer will give you a receipt and will tell you to come back in 2-6 days (scheduled).
9. Go to Mobile Postal Service nearby (in front of the immigration building), pay the bill and take the proof of payment.

QUEUE TICKET MACHINE

*) Please, complete the requirements before taking queue number.

APPLICATION SUBMISSION TICKET NUMBER

TICKET NUMBER DISPLAY

APPLICATION SUBMISSION COUNTER DESK

SPECIAL DESK FOR FILLING THE FORM

INVOICE PAPER

MOBILE POSTAL SERVICE

*) You don’t have to go to the Bank for payment. Just go to Mobile postal service, it’s located in front of the Immigration office.

PROVE OF PAYMENT

2nd VISIT:

1. Go direct to Counter 4 (Reporting for photo).
2. Give your receipt (paper) and prove of payment at Counter 4.
3. The Officer will give you a queue number for photo & fingerprints scanning.
4. Wait for your number to be called or announced.
5. Your name called (blinking number on the display).
6. Go to the Photo Room 1, 2 or 3 for photo, fingerprints scanning and interview.
7. Answer the questions (interview session).
8. Take your photo and fingerprints.
9. Officer will give you the receipt (paper) and will tell you to come back in the next 5-7 days (scheduled).
10. Next week (scheduled) you can take your Passport with new visa.

COUNTER 4 DESK

GIVING PAPER & PROVE OF PAYMENT

PHOTO & INTERVIEW ROOM

SCHEDULE OF PICK UP PASSPORT

3rd VISIT:

1. After 3 days, arrive on the Immigration office on 1.00 PM.
2. Go direct to Counter 4 (Document retrieval).
3. Give the receipt to the officer.
4. Have a seat and wait your name to be called or announced.
5. Your name called, meet the officer at Counter 4 (Document retrieval).
6. Take your passport with new visa.
7. Write some information (Name, Passport number & Sign) on the book.
8. Check your passport before you leave.

Done.

COUNTER 4 – DOCUMENT RETRIEVAL

*) I found a little bit different flow process between Denpasar immigration office and Jimbaran immigration office. Here the flow process at Jimbaran immigration office:

2. JIMBARAN IMMIGRATION OFFICE:

1st VISIT:

1. Arrive with all documents on 8.00 AM.
2. Take visa extension form (pink folder) in the front desk.
3. Fill the form by black ink pen and put inside all documents.
4. Take the queue number to wait in the queuing.
5. Wait for your number to be called.
6. Your number called, meet the officer and they will hold on your passport for a few days.
7. Officer will give you a receipt and will tell you to come back in 3-4 days (scheduled).
8. Go to the nearby Bank or Mobile Postal Service nearby (in front of the immigration building).
9. Then pay IDR 500.000 (about USD $35).

QUEUE TICKET MACHINE

APPLICATION SUBMISSION COUNTER DESK

INVOICE PAPER

bali-backpacker_visa_extension_immigration_office_denpasar_invioce_paper_9

MOBILE POSTAL SERVICE

bali-backpacker_visa_extension_immigration_office_denpasar_mobile_postal_payment_service_6

*) This mobile postal service located on outside of building. It’s near to security post.

2nd VISIT:

1. After 3-4 days, arrive earlier at the office, maybe around 7.30 AM.
2. Give your receipt to Counter 2 or 3 and they will ask you to have a seat.
3. Wait for your name to be called or announced.
4. Your name called (blinking number on the display).
5. Officer will give the queue number to wait the calling in the photo room.
6. Wait for your number to be called.
7. Your number called (blinking number on the display),
8. Go to the photo room and take your photo and fingerprints.
9. Answer the questions (interview session).
10. Officer will give you another receipt and will tell you to come back in a week (scheduled).
11. Next week you can take your Passport with new visa.

THE TICKET (QUEUE) NUMBER

bali-backpacker_visa_extension_immigration_office_denpasar_ticket_queue_number_5

PHOTO ROOM:

bali-backpacker_visa_extension_immigration_office_jimbaran_3

*) After your queue number announced, you will take photo in this room. It’s in the left side.

NEW LOCATION OF PHOTO ROOM:

*) Update info: today the photo room move out of former photo room.

3rd VISIT:

1. After 1 week, arrive on the Immigration office at 2.00 PM.
2. Go to the specific place for pick up passport.
3. Give the receipt to the officer.
4. Take your passport with new visa.
5. Check it before you leave.
6. Write some information (Name, Passport number & Sign) on the book.

Done.

PICK UP PASSPORT COUNTER

bali-backpacker_visa_extension_immigration_office_jimbaran_4

*) You can pick up your passport in this room. It’s in the right side.

BALI VISA EXTENSION PROCESS:

THE REQUIREMENT & FLOW PROCESS

bali-backpacker_visa_extension_flow_process_1

bali-backpacker_visa_extension_flow_process_2

FLOW PROCESS

*) Welcome to the Indonesian ‘bureaucrazy’. It wasting your time and long process just to extent your Visa. Indonesian government should improve their services to make effective and efficient bureaucracy.

**) It will take 3 times visit the Immigration office and take about 7-14 days to get your passport with new visa.

***) In Yogyakarta city, Java island it will take 5-7 days only. That’s why many travelers extent the visa in Jogja city. You can check the info here.

HOW TO CONTACT BALI IMMIGRATION OFFICE?

PHONE:
(+62361) 227828 Renon, Denpasar.

+62 361 9351038 Nusa Dua.

+62 361 9351011 Ngurah Rai Airport

+62 362 32174 Singaraja, Buleleng.

OFFICIAL WEBSITE:

denpasar.imigrasi.go.id

www.ngurahrai.imigrasi.go.id

imigrasi-singaraja.com

HOW IF I WANT TO COMPLAIN ABOUT THE SERVICES?

PHONE (CALL):
+628129888007

WHAT ARE THE VISITOR MANNERS AT BALI IMMIGRATION OFFICE?

VISITOR MANNERS:
1. Wearing polite dress and long pants. It means your shoulders and knees should be covered.
2. No bikini.
3. Wearing the shoes, not slippers.
4. No barefoot.
5. No smoking.
6. No alcohol.
7. No public display of affection.
8. No pets allowed.

IMMIGRATION VISITOR MANNERS

– images –

*) Today they already remove visitor manners poster. Seems they become more flexible to foreigner.

WHAT HAPPENS IF YOU DON’T EXTEND YOUR VISA?

PENALTY OR OVERSTAY FINE: IDR 1 MILLION PER DAY.

*) Update info: Since May 2019 Indonesia Visa overstay fine rise sharply from IDR 350K per day to IDR 1M (Million) per day. It refer to Indonesian Government Regulation: PP Nomor 28 Tahun 2019. Make sure you quit Bali before your Visa expired. Otherwise, they will charge you so so expensive.

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14 thoughts on “VISA EXTENSION

  1. Elena Selezneva

    Thanks for details how extend visa. Very useful site. It helps me a lot. It is not easy to get so full and true information in one place.

  2. Pauline

    Thank you kunzbali for your help and for these useful details.
    I’m afraid to be a bit short on time because my first visa was given the 28th of September and I won’t be able to start the procedure before the 21st of October… In this case, do you think it would be safer to do it through an agent or to do it by myself?
    Thanks again,
    Pauline

    1. kunzbali Post author

      Hello Pauline,

      If i refer to the Bali Immigration office about Visa (VOA type) extension procedure,
      we need to submit the application 7 (seven) days before it’s expiry date.
      In your case if you submit the application on October 21st,
      it means you submit application precise seven days before it’s expiry date (October 28th).
      I think it should be ok refer to Bali Immigration office procedure.
      Also i don’t see any Indonesian holiday between 21st until 28th October 2019.
      So, i think it should be fine.

      But, somehow in the reality the whole process takes 8 days -14 days.
      From submitting your application until you take back your Passport with a new stamp.
      In this case i don’t know whether it can be a problem or not.
      I have no experience in your case.
      Usually i accompany my friend to submit application is more than 7 (seven) days until 12 (twelve) days before it’s expiry date.

      If i’m in your situation,
      i will take a chance to visit Bali Immigration office on October 21st.
      I will submit the application on that day.
      If they accept it, then it’s no problem.
      But, if they reject the application,
      then i will go to Visa agent.
      Let the Visa agent take care the rest.

      1. Pauline

        Hello kunzbali,

        Thank you for your kind answer and for all the useful details.

        We did get the visa extension in time.
        If it can be helpful to anyone, here are the delays we had in Denpasar office:
        – 1st visit on the 21st of October (Monday)
        – 2nd visit on the 23rd of October (Wednesday)
        – 3rd visit on the 28th of October (Monday)

        It was really easy, especially thanks to this blog post. And the officers were kind and nice.
        We would recommend to anyone to it by himself/herself 🙂

        1. kunzbali Post author

          Hello Pauline,

          That’s great!
          Well done, you got your Visa extension in time.

          I think it will be helpful to anyone who has the same issue.

          Thank you for share your experience about Visa extension in Bali.
          Yes, i recommend do it by yourself.
          It will be cheaper and also become a new experience in your life.
          Have a nice day, Pauline!

  3. Joana Barreira

    Great blog.
    Do you know if the sponsor letter is mandatory?
    In many places says that not need. Also in Indonesia embassy in my country they said is not needed.
    Thank you very much.

    1. kunzbali Post author

      Thank you.
      For apply Social culture Visa i think a sponsor is mandatory.
      Last time i send a letter to my friend in Singapore.
      She applied Social culture visa in Indonesia embassy in Singapore.

      Hmm… a little bit weird if they say no need a sponsor.
      Maybe in other country they have different policy.

  4. Louise W

    Hi!
    do you know if it’s possible to extend the visa in ubud?
    and then if my visa expires on december 8th, can i go to the office on december 6th?
    thanks

    1. kunzbali Post author

      Hi,

      There is no Immigration office in Ubud.
      But, they have a lot of visa agent there.
      Ubud area covered by Denpasar Immigration office in Renon, Denpasar.

      No. You can’t go to the office on December 6th.
      You need to go around 7-14 days before expire date.

  5. Rose

    A friend recommend this blog to find answer of my question.
    My passport has been held up in immigration office for two weeks. I’ve done my fingerprints already. The agency i did it with says there is a problem with computer and thousands of people are waiting.
    Do you got any insight?

    1. kunzbali Post author

      Hmm, you should ask to your visa agent actually.
      Well, i have once experience actually.
      We got delayed photo and fingerprints session.
      Then they asked us to wait while the computer system being reset.
      Maybe this kind of issue make your visa extension process become so long.

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